The project
The customer at the center: all service information (reports, photos, invoices) in a document manager. The goal is their satisfaction — they are the ones who close the ticket once the job is successfully done.
The challenge
A web application for customers and users to manage the resolution and assignment lifecycle of tickets (incidents) and the work by department, worker and customer, with a dashboard to visualize the data across each dimension.
The solution
An application that manages a customer's incidents: they open a ticket, the department lead assigns it, the technician logs hours and sends it to billing, with the full history grouped by tags. It is also an efficient channel for internal communication and pending-task management.
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